Things You Need to Know
Kayla Danaye Studios is founded with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
Returns​
We sadly do not accept returns at this time, but we do offer exchanges on all Prints within 7 days of purchase. We will replace items if the items received are defective or damaged. If you received the incorrect item,or would like to exchange your traditional print for a different one .Please send us an email at Kaylagraysonartwork@gmail.comwith your problem in the subject bar and you will be provided with a return address and additional details.
All paintings are final sale
Damage: Any rips, tears or creases in the artwork. Does not include minor nicks or scratches to poster frames that may occur during transport. What is or is not minor is up to our discretion. Broken frames will be replaced with documentation.
Prints
If your traditional print is received damaged please provide documentation, photos of the damage, to KaylaGraysonartwork@gmail.com within 14 business days and a replacement will be shipped to you.
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Traditional Prints or elgible for exchange within 7 business days of purchase. Email kaylagraysonartwork@gmail.com to request an exchange. Shipping rates witll be handled by customer.
Damage: Any rips, tears or creases in the artwork. Does not include minor nicks or scratches to poster frames that may occur during transport. What is or is not minor is up to our discretion. Broken frames will be replaced with documentation.
shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Print on Demand
Items such as pillows, framed prints, and most apparel items are made to order. Due to COVID-19 and extended shipping windows these items may take up to 3 weeks to arrive. Feel free to email kaylagraysonartwork@gmail.com for an order update.
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To return these Items please fallow directions provided to you in your packaging.
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